HP LaserJet Kills Print Spooler

HP LaserJet 1020-1022 Kills Print Spooler

Resolution/Fix:
If you have not already you will need to remove the bad files from your print spooler.

1. Stop the printer spool service by right clicking on your My Computer icon and selecting "Manage"
2. Expand "Services and Applications" and the click on services
3. Browse through the list of services and find "Printer Spooler".
4. Right click on the "Print Spooler" service and select "Stop" if Stop is grayed out or disabled and "Start" is an available option, then the service is already stopped.
5. Go to the c:\Windows\System32\Spool\Printers folder
6. You should see some files in this directory with a .SHD file extension or a .SPL extension you will want to delete these. In some cases you may see other files in this directory as well, and in general it is safe to delete them. Files besides the .SHD and .SPL should be backed up before you delete them to be safe.
7. You may either reboot the computer or Start the "Print Spooler" service manually.

Once your print spool is clear you can now proceed with the following on the trouble computer:
First you will want to turn off any advanced printing features for your printer.

1. Click on Start then control panel, and then Printer and Faxes
2. Right click on the HP Laserjet 1020 (or other affected) printer and select Properties
3. Click on the Advanced tab
4. Uncheck "Enable advanced printing features"
5. Click the OK button

With that done, you will also need to make sure that you do not create PDF print jobs that the printer may still not work with.

1. Open a PDF file with Adobe reader
2. Go to File and then Print
3. Look for the Advanced button towards the bottom left and click on it
4. You should see an option on this screen that says "Print as Image". Place a check mark there and press Ok.
5. You can now press the print button and it should work fine. Be sure to always check that "Print as Image" option before printing a PDF document.

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